Warranty, Defects & Delivery issues
🚚 DELIVERY ISSUES:
🛠️ DAMAGES
We are responsible for any damage incurred during transportation. We will replace the entire damaged product or its relevant components free of charge. Please contact us at info@thebestbabycatalog.us if you received a damaged item. You might be asked to send images or a short video supporting the claim.
📦 MISSING ITEMS
In some cases, your order may be sent in more than one parcel. If part of your order is missing upon delivery, please wait at least 2 working days before contacting us, as the other parcel(s) may still be in transit.
🔒 WARRANTY:
All products purchased at The Best Baby Catalog US come with a 2-year warranty, starting from the date of purchase. Within this period, we will replace the entire defective product or its relevant components free of charge. If this is not feasible, a full or partial refund will be offered, and negotiated with the customer.
Each case will be investigated individually, and the manufacturer may also be involved to advise on the most appropriate course of action.
To assist our Customer Service team, customers might be asked to send images or a short video supporting the claim.
⚠️ LIMITATION OF WARRANTY
The manufacturer’s warranty only covers defects in workmanship and does not cover the following:
Normal wear and tear
Misuse (improper storage and product care)
Maintenance and use other than as indicated in the user’s guide
Failure to follow the instructions in the user’s guide
Abuse, neglect, carelessness, or accidents
Modification or alteration of the product
Air transportation or freight damage
Damage to tires (holes, punctures, or tears)
Mounting or installation of third-party products (such as buggy boards) not recommended by the manufacturer
Please note, while this list is inclusive, it is not exhaustive.
⚙️ ITEMS OUT OF WARRANTY:
Even if the warranty has expired, we aim to assist you by contacting the manufacturer and obtaining a quote for repair, replacement, or spare parts. Please get in touch with us at info@thebestbabycatalog.us with your request.
📞 Customer Support: 24/7
📧 Email: info@thebestbabycatalog.us
📞 Phone: +39 0776 831046
💬 WhatsApp Chat: +39 346 3173509
📍 Address: Viale San Domenico, SNC, 03039 Sora (FR), Italy
🏢 Business Information
🛍️ Trade Name: The Best Baby Catalog US
🏛️ Legal Business Name: La Nuova Culla del Bimbo SRL
💼 VAT: IT00122010606
📄 Business Registration No.: FR - 150160
