Warranty & Support Policy

At The Best Baby Catalog US (a registered trade name of La Nuova Culla del Bimbo SRL), we are committed to providing peace of mind with every purchase. All of our products are covered by warranty, and we offer full after-sales support to ensure you receive the best possible service.

Warranty Coverage

  • All products purchased from The Best Baby Catalog US include a 2-year warranty starting from the date of purchase.
  • During the warranty period, items with manufacturing defects will be:
    • Repaired free of charge, or
    • Replaced with a new item or equivalent part.
  • If a replacement is not available, we will issue a full or partial refund depending on the situation.
  • In some cases, the manufacturer may be directly involved in providing the best solution.
  • To process your claim, we may request photos or a short video to confirm the defect.

Warranty Limitations

Our warranty covers manufacturing defects only. It does not apply to:

  • Normal wear and tear
  • Improper use, care, or storage
  • Failure to follow the product’s user manual
  • Damage caused by neglect, accidents, or misuse
  • Modifications, alterations, or third-party repairs
  • Damage during freight or air transportation
  • Tire-related issues (holes, punctures, or tears)
  • Installation of accessories not approved by the manufacturer

(This list is representative but not exhaustive.)

Out-of-Warranty Support

Even if your warranty has expired, our team is here to assist. We will support you by:

  • Coordinating repair services
  • Supplying replacement parts
  • Contacting the manufacturer on your behalf for alternative solutions

Please reach out to us with your product details and proof of purchase.

How to Make a Warranty or Support Request

  1. Email info@thebestbabycatalog.us with your order number, product details, and description of the issue.
  2. Attach photos or a short video if possible.
  3. Our team will respond within 1 business day with instructions for the next steps.

Customer Support Contact Information

Business Information

  • Trade Name: The Best Baby Catalog US
  • Legal Business Name: La Nuova Culla del Bimbo SRL
  • VAT Number: IT00122010606
  • Business Registration No.: FR - 150160

Contact Information